DavePoker.com - Return Policy

At DavePoker.com, we realize that all sales may not be final.  Returns will be accepted within 14 days of receipt of goods.

To initiate a return it is mandatory to contact our office either by email to have a product authorized for return.   NO RETURNED PRODUCTS WILL BE PROCESSED without prior authorization from our office.

Below are some guidelines to follow for returns: 

1. Closeout items are unable to be returned.
2. Customized chips of any kind cannot be returned.
3. If a product has been used even if it was only one time, it cannot be returned.
4. We cannot accept opened DVD’s, Copag or KEM cards. They cannot be resold and will not be refunded.
5. If a customer receives defective merchandise, they can only exchange it for a similar product of equal or lesser value.
6. If a product is returned and there is no exchange, a 20% restocking fee will be charged.   If you are returning a product that is defective or incorrectly shipped for a refund, then you will be refunded for the cost of the item only. 
7. If a product arrives damaged, DavePoker.com must be notified immediately. Once we are notified, a claim will be placed with the corresponding shipping company. Once the claim has been resolved, the product will need to be sent back and the replacement will be sent out.

FREIGHT SHIPMENTS:

All Freight orders must be inspected BEFORE the END USER accepts the shipment.   If damage is not discovered or noted and a shipment is accepted and signed for then DavePoker.com is not responsible for replacing the product. Signing for a shipment without noting damage on the Bill of Lading is stating that the shipment was free from damage and in perfect condition. ALL Freight deliveries must be inspected, no matter how large the order or product is. There are no exceptions to this policy.

REFUNDS:

Refunds of any kind will only be issued in the same manner of payment of which you paid originally. For example, if the order was placed with a Visa card then it will be refunded to that same Visa credit card.

Please allow up to 4 weeks for returns to be processed. If you feel like a return has taken longer than 4 weeks, please contact our office for any questions you may have. DavePoker.com reserves the right to change this policy at any time.

PLEASE NOTE:  If you are shipping USPS (U.S. Postal Service) we are not responsible for broken or lost items.